At Bonavita, we are committed to providing exceptional customer service. Whether you have questions about our products, need help with an order, or require assistance with a return, we are here to help. Below, you’ll find information on how to contact us, our shipping policies, return procedures, and more.
Contact Us
If you have any questions or concerns, our customer service team is ready to assist you. You can reach us via:
- Email: [email protected]
- Phone: +1 617-413-4161
- Mail: Bonavita, 7 Harvard St #204, Brookline, MA 02445
We aim to respond to all inquiries within 24-48 hours, Monday through Friday.
Shipping Information
We offer shipping across various locations, with different options available to suit your needs:
- Processing Time: Orders are typically processed within 1-2 business days.
- Shipping Methods: We offer standard and expedited shipping options. Delivery times vary depending on your location and the selected shipping method.
- Shipping Rates: Shipping fees are calculated at checkout based on the weight of your order and your location.
Please note that we do not ship on weekends or holidays. Any orders placed during these times will be processed on the next business day.
Returns and Exchanges
Your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help:
- Return Period: You may return items within 30 days of the delivery date.
- Return Conditions: Products must be in their original condition, unused, and in the original packaging. Please include all accessories, manuals, and any other materials that came with the product.
- How to Initiate a Return: Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Once you have the RMA, package your item securely and send it to the address provided by our team.
Please note that return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.
Refunds: Refunds will be processed within 7-10 business days of receiving the returned item. Refunds will be issued to the original payment method.
Exchanges: If you would like to exchange an item, please contact us to arrange the exchange. The exchanged item will be shipped once the original item has been received and inspected.
Warranty Information
We stand behind the quality of our products. All Bonavita products come with a limited warranty covering manufacturing defects. The warranty period varies by product, so please refer to the product manual or our website for specific details.
If you experience any issues with your Bonavita product, please contact our customer service team with your order details and a description of the problem. We will work with you to resolve the issue as quickly as possible.
Feedback
We value your feedback and are always looking to improve our products and services. If you have any suggestions or comments, please feel free to reach out to us. Your input helps us serve you better.